Return & Refund Policy
At Defineleda, we want every customer to have a smooth and reliable shopping experience. If you are not completely satisfied with your purchase, this policy explains how return requests, refunds, and cancellations are handled in a clear and fair way.
1. Return Period
Customers may request a return within 30 calendar days from the date the order is delivered.
To be eligible for a return, the item must:
Be unused and kept in its original condition.
Be free from damage caused after delivery.
Include all original packaging, tags, accessories, manuals, and included parts.
Be accompanied by valid proof of purchase.
Be approved through our return request process before being sent back.
Items returned without prior approval may be delayed, refused, or returned to the customer.
2. How to Request a Return
To begin a return request, please contact our customer support team and provide the following information:
Your order number
The item or items you would like to return
The reason for the return
Clear photographs, if the return is related to damage, defects, or an incorrect item
After your request has been reviewed, we will provide the correct return instructions. Please do not send any product back before receiving confirmation from Defineleda.
3. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains the wrong product, please contact us within 7 days of delivery.
To help us resolve the issue quickly, please include:
Your order reference number
A clear description of the problem
Photographs of the product
Photographs of the packaging, if applicable
Depending on the situation, Defineleda may offer one of the following solutions:
A replacement product
A full refund
A partial refund
Another suitable resolution
4. Items Excluded From Returns
Certain products may not be eligible for return unless required by applicable law. These may include:
Personalized products
Custom-made goods
Items made according to customer specifications
Products showing signs of use, wear, washing, damage, or modification
Items returned without essential original packaging, accessories, or tags
Promotional, clearance, liquidation, or final-sale items marked as non-returnable at the time of purchase
5. Product Exchanges
Defineleda currently does not offer direct product exchanges.
If you would like a different item, size, color, or model, you may return an eligible product for a refund and place a new order separately.
6. EU Consumer Withdrawal Rights
Customers residing within the European Union may have the legal right to withdraw from a purchase within 14 days of receiving their order without providing a reason.
To exercise this right, customers must notify Defineleda before the withdrawal period expires. Returned goods must be sent back in accordance with applicable consumer protection laws and must meet the required return conditions where legally applicable.
7. Return Shipping Responsibility
Return shipping costs are generally the responsibility of the customer unless the return is caused by:
A manufacturing defect
Damage during delivery
An incorrect product supplied by Defineleda
For all returns, we strongly recommend using a tracked shipping service with delivery confirmation. Defineleda cannot be held responsible for returned packages that are lost, delayed, or damaged during return transit.
8. Refund Review and Processing
Once we receive the returned product, our team will inspect the item to confirm whether it meets the return requirements.
After inspection, we will notify you of the result of your refund request.
If approved, refunds will be issued:
To the original payment method used at checkout whenever possible.
In the original transaction currency where possible.
Within approximately 10 business days after approval.
Please note that banks, card issuers, and payment providers may require additional processing time before the refund appears in your account.
9. Missing or Delayed Refunds
If your approved refund has not appeared after 15 business days, please take the following steps:
Check your bank account again.
Contact your card issuer, bank, or payment provider.
Contact Defineleda customer support for further assistance.
10. Order Cancellation Policy
Orders may be cancelled only before they enter the fulfillment or shipping stage.
If you wish to cancel an order, please contact us as soon as possible after placing your purchase. Once an order has been dispatched, cancellation may no longer be possible and the standard return process will apply.
11. Contact Details
For returns, refunds, cancellations, or order-related assistance, please contact us:
Company Name: Defineleda
Business Owner: Marcel Krause
KvK Number: 69733016
Address:
Lange Leidsedwarsstraat 105
1017 NJ Amsterdam
Netherlands
Phone: +31 657 205 939
Email: support@Defineleda.com
Defineleda is committed to reviewing return and refund requests fairly, professionally, and in accordance with applicable consumer protection legislation.